Return Policy

Return Policy

At Pawty Animals, we appreciate your support and want you to be completely happy with your purchase. If something isn’t right, we’re here to help.

5-Day Return Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unused, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.

How to Start a Return

  1. Contact Us: Email us at support@pawtyanimals.ca to request a return.
  2. Return Address: Once your return is accepted, we’ll provide instructions on where to send the package. Please note that items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.

You can always contact us with any return-related questions at support@pawtyanimals.ca.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care items (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.

We also cannot accept returns for sale items or gift cards.

If you’re unsure about your specific item, please get in touch with us at support@pawtyanimals.ca.

Exchanges

The fastest way to get what you need is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. Items must be in the same condition that you received them: unworn or unused, with tags, and in original packaging. Proof of purchase is also required.

Refunds

Once we’ve received and inspected your return, we’ll notify you if your refund is approved. Approved refunds will be automatically processed to your original payment method within 10 business days.

Please note:

  • It may take some time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since your refund was approved, contact us at support@pawtyanimals.ca.

Thank you for supporting Pawty Animals. We’re grateful for your trust and look forward to assisting you!