Frequently Asked Questions
General Information
do you offer gift cards?
Yes! You can buy gift cards here: https://pawtyanimals.ca/pages/gift-cards
do you offer wholesale pricing?
Yes! You can submit a wholesale request here: https://pawtyanimals.ca/pages/wholesale
I can't find my logins for my account, what do I do?
If you are having trouble logging in, you can reset your password on the My Account page here: https://pawtyanimals.ca/account/login. If it says your email address isn't recognized, you can create a new account or email us at support@pawtyanimals.ca and we can assist you.
Product Information
what are your toys made from?
why does the tag say recycled material and new material?
Great question! The process for making recycled material actually inturn creates a new recyclable polyester which is why it is technically considered new as well! You can reference our Sustainability page here to read more about how our products are made.
Brand
who is pawty animals?
We're fun-lovin' dog lovers based in Toronto who wanted to create more sustainable dog toys. Our goal is to decrease our carbon pawprint while having a heck of a good time. Our toys are both recycled and recyclable, and our RePawpose program also takes other brands' toys and makes them reusable. Learn more about who we are and our impact!
what is your commitment to sustainability?
Our goal is to reverse the environmental impact of consumption by informing people to make better, more conscious decisions for themselves, their fur babies, as well as the planet. To us, this means making products that reflect and respect nature, while educating our amazing customers in the process.
Our Materials: Our materials are all either made from recycled material, biodegradable material, or are able to be recycled. All of our materials are certified and accredited by environmental suppliers and all meet ASTM F963 safety standards.
Our Packaging: Our commitment to planet-friendly materials also extends to our packaging. Because we sell directly to you via our website, we ship all of our products in biodegradable packaging, and use only shipping bags and boxes that can be recycled - even our shipping labels can be recycled!
Our Carbon Pawprint: We are proud to be in the process of being a carbon neutral company! Being so new, we are still waiting on our certifications – so be patient with us!! But, that is not stopping us in the meantime to do everything we can to eliminate our products’ carbon pawprint. By using only recycled material for our toys, we are reducing the amount of waste that ends up in landfill.
End of Life: When a customer returns a pawty animals toy that their dog was not too keen on, we donate them to rescues across Canada. We are growing our database of partner rescues, so if you have a recommendation of a Rescue, please email kara@pawtyanimals.ca to add them to our ever growing list!
are you launching more products?
We’re always working on new products. You can see our in progress toys here: https://pawtyanimals.ca/pages/coming-soon
Sign up for our emails to get updates as well!
ambassador program
Do you love dogs? Do you love to pawty with your dog? So do we! Our Ambassador Program allows you to promote PawtyAnimals.ca and get some free toys in the process, and you also get to make your doggo super happy with new toys and great content!
Click HERE to apply to be a pawtyanimals.ca ambassador today!
Charity
what is the Rescue of the month program?
pawty animals rescue of the month is connecting with rescues all across Canada to feature dogs up for adoption on our website and social media pages. We want to give rescues another platform to show off their amazing pups who need a home and may be struggling to get adopted. See dogs up for adoption here.
what is the RePawpose Program?
pawty animals RePawpose program is where customers can add a free recyclable bag to their order, then send us back their old used toys, we will clean and fix them up, and donate them to rescues across Canada! You can read more about it here: https://pawtyanimals.ca/pages/repawpose-program
where do I drop off the recycled bag of old dog toys?
The RePawpose bags will come with a prepaid label, and can fit into most Canada Post Deposit Bins. You can find the closest bins near you by clicking here.
If the bag is too big, please feel free to drop the bag off at your nearest Canada Post location.
what Rescues do you send the old toys to?
We are constantly growing our database of Rescues across Canada, and are welcoming our amazing customers to please refer any rescue you have in mind so we can help as many rescue doggos as we can! If you are a rescue or would like to refer a rescue, please send us a request at support@pawtyanimals.ca
Shipping & Delivery
how long will it take to receive my order?
All orders received before 2PM EST are processed the same day (excluding weekends and holidays). After receiving your order confirmation email, you will receive another notification when your order has shipped which will contain your Canada Post tracking number.
We ship from our Barrie, Ontario facility. Please be aware we do not offer a same day delivery service. Delivery times will be completely dependent on Canada Post. Delivery can be between 1 - 10 days depending on delivery location. PawtyAnimals.ca takes no responsibility for any delays caused by 3rd party delivery companies such as Canada Post.
Customer Support
how do I contact customer service?
You can reach us through our Live Chat, or Contact Us page on our website by clicking here . You can also email us directly at support@pawtyanimals.ca. We also respond daily to our social media channels through IG & FB. We will respond to any communication during our business hours of 9am - 5pm Monday to Friday EST.